Hi everyone,
A few days ago I bought a TCL Watch bundle with a SIM card for my child. Unfortunately, I’m unable to add the watch’s phone number to my My Odido account, which means I can’t manage it at all.
Every time I try to add the number in the dashboard, I get the error: “Dit mobiele nummer kennen we niet.” (We don’t recognize this mobile number.)
I’ve already visited an Odido store for help, but the staff couldn’t resolve it and told me it’s an IT issue, which is why I’m posting here.
I’d really like to be able to manage my child’s number from my account and set up the three free numbers that the watch is allowed to call.
Has anyone run into the same problem, or could an Odido moderator take a look at my account? I’m happy to provide any details needed via private message.
Thanks in advance!