Hello
I took over odido account which contains an internet subscription, from my ex wife who no longer lives with me. I updated the name, bank account number, email address and phone number in the original account. But still birthdate and name initials need an update which i need help for them to be updated as well.
Today my mobile phone number is transfered to odido but cant see my mobile subscription in my odido account. May I learn the reason for this?
Thanks in advance
+15Hello
You will have to link the mobile subscription to an Odido account, first have the internet contract transferred to your name because if you want both subscriptions in the same account, both subscription need to be on your name.
Otherwise you can create another Odido account and link your subscription there.
Hello
You will have to link the mobile subscription to an Odido account, first have the internet contract transferred to your name because if you want both subscriptions in the same account, both subscription need to be on your name.
Otherwise you can create another Odido account and link your subscription there.
Thanks for your message. How can I transfer the internet connection to my name? I guess changing account information is not enough?
I contacted customer service to update the contract to my name. This will take some time
I created another account for my sim subscription. I could have coupled it to that account
On my main account where the house internet subsction is, I try to invite my mobile phone subscription for client voordeel but nothing happens.
All I get is :
Nog even geduld...
Je aanmelding is verstuurd en wordt verwerkt.
Zodra dit is verwerkt, word je toegevoegd aan Klantvoordeel. Je ziet hier dan je Klantvoordeel overzicht met alle leden. ….
And this disappears after some time. Both accounts have same address in their respective subscriptions. What am I doing wrong?
+15
For changing the name you will need to do a contractovername. Á moddrator here can help you with this.
For klantvoordeel simply add your 06 number to klantvoordeel in your main Odido account.
For changing the name you will need to do a contractovername. Á moddrator here can help you with this.
For klantvoordeel simply add your 06 number to klantvoordeel in your main Odido account.
Yes I sent the invitation to my other accoont via the main account by entering my 06 number. But I get this and nothing happens. Should it immediately happen or some odido employee needs to approve it?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
