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Hoe stuur je de apparatuur terug?

  • February 22, 2018
  • 705 reacties
  • 142671 Bekeken
Hoe stuur je de apparatuur terug?
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705 reacties

  • pahe
  • is een nieuwe Poster
  • October 5, 2026

Hi,

I had trouble scanning the QR code at DHL when sending back my modem.

They helped me send the box directly to Odido, but unfortunately it has a different tracking number now and I had not inserted a note with my name/address into the box.

DHL reports that the parcel has been delivered, but Odido status has not been updated. Can you please help me make sure that it's processed correctly and connected to my account? Please let me know what information you need.

Thanks in advance!

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • October 5, 2026

Hi ​@pahe 

When was the modem delivered to Odido?

It can take up to a week for it to be processed if they can link it to you ofcourse.

I have also heard that Odido can link the modem to you using mac address or serial number(?).

Welkom op de Odido community!
    • pahe
    • is een nieuwe Poster
    • October 6, 2026

    Hi ​@pahe 

    When was the modem delivered to Odido?

    It can take up to a week for it to be processed if they can link it to you ofcourse.

    I have also heard that Odido can link the modem to you using mac address or serial number(?).

     

    Hi @Waqqas,

    thanks for the reply. The delivery was completed last Wednesday morning according to DHL, i.e. 6 days ago.

    Guess I'll just have to wait a bit longer, hope they will be able to link it to my account as you described in the next few days. I have left the Netherlands since so I am just worried that any issues would be hard to resolve from here.

    Manouk van Odido
    Moderator
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    Hi ​@pahe, of course, you want your equipment to arrive safely, I completely understand that. I can see that ​@Waqqas has already given you some useful information. Great!

    If you send it via DHL, you’ll receive a notification as soon as we’ve received it. It may then take up to 5 working days for us to mark it as received. Once this has been done, you’ll be notified again, so you can be sure that it has been correctly recorded in our system.

    Have these 5 processing days already passed? If so, we can always check for you whether it has now been successfully marked as received. I’ve also sent you a private message to request your details, so we can gather all the necessary information to look into this!

    • pahe
    • is een nieuwe Poster
    • October 7, 2026

    Hi Manouk,

    I've replied to your private message. DHL has marked the parcel as returned on the morning of 30 September, which means today is the 5th full working day.

    I'd appreciate if you can find more information about my case. Thanks in advance!

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