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Beantwoord

wrong invoice after cancelling subscription

  • December 11, 2025
  • 6 reacties
  • 28 Bekeken
C

Hello, 

in the last week of October I requested to cancel my home internet subscription since I moved abroad. This was correctly cancelled on 5 November (I received the email confirmation) with last day of the subscription on 1 December 2025.
I have now received an incorrect invoice for the period from 1 December to 31 December 2025. Could you please cancel this invoice at the earliest convenience?

Thank you,

Caterina

Beste antwoord door Cheyenne van Odido

Hi ​@caterinamari, thank you so much! I must ask you to check your profile again. The date of birth has not been filled in and stands on auto-fill at the moment. Could you make sure all the details Nora asked are filled in? When the date of birth is added, please give me a headsup in this topic. I can then get to work!

      6 reacties

      Nora van Odido
      Moderator
      Forum|alt.badge.img+5
      • Nora van Odido
      • Moderator | Internet + TV
      • December 12, 2025

      Hi ​@caterinamari, I hope everything with the move went well! I would love to take a look into your invoice with you and make sure this will be corrected. Can you please add your zip code, house number, date of birth, and the last four digits of your IBAN to your profile? Once you have done so, you may leave a message in this topic. That way I can immediately look into this for you! 

      Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base. Ongevraagde privéberichten worden niet beantwoord.
        C
        • caterinamari
        • Auteur
        • is een nieuwe Poster
        • December 12, 2025

        Hi ​@caterinamari, I hope everything with the move went well! I would love to take a look into your invoice with you and make sure this will be corrected. Can you please add your zip code, house number, date of birth, and the last four digits of your IBAN to your profile? Once you have done so, you may leave a message in this topic. That way I can immediately look into this for you! 

        Done, thank you!

        Cheyenne van Odido
        Moderator
        Forum|alt.badge.img+5
        • Cheyenne van Odido
        • Moderator | Internet + TV
        • Antwoord
        • December 15, 2025

        Hi ​@caterinamari, thank you so much! I must ask you to check your profile again. The date of birth has not been filled in and stands on auto-fill at the moment. Could you make sure all the details Nora asked are filled in? When the date of birth is added, please give me a headsup in this topic. I can then get to work!

        Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
          C
          • caterinamari
          • Auteur
          • is een nieuwe Poster
          • December 15, 2025

          Done! Thanks for your assistance!

          C
          • caterinamari
          • Auteur
          • is een nieuwe Poster
          • December 15, 2025

          Hi ​@caterinamari, thank you so much! I must ask you to check your profile again. The date of birth has not been filled in and stands on auto-fill at the moment. Could you make sure all the details Nora asked are filled in? When the date of birth is added, please give me a headsup in this topic. I can then get to work!

          Done! Thanks for your assistance!

          Tommie van Odido
          Moderator
          Forum|alt.badge.img+11
          • Tommie van Odido
          • Moderator | Internet + TV
          • December 16, 2025

          Hey ​@caterinamari, thank you for filling in your details. I immediately looked into your case and it seems that your cancellation is stuck. I have now manually adjusted something which should solve the problem. Can you give me a signal tomorrow so that I can check if everything is cancelled? I will then immediately refund your account! 

          Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
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