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Wifi cancelled but still being charged

  • November 15, 2025
  • 4 reacties
  • 61 Bekeken

Hi,

I cancelled my ODIDO internet subscription, and my 1-year contract period ended in October. I cancelled with the required one month’s notice, spoke with a representative who assured me the cancellation was processed, and I also received a confirmation.

I have since moved back to Australia, yet I’m still receiving invoices as if my subscription is active. Because I’m overseas, I can’t call ODIDO without incurring high fees, so I’m currently unable to reach customer service.

Could someone please look into this and help me resolve the issue? I’m very frustrated and don’t understand why I’m still being charged after proper cancellation.

November 15, 2025

Hello ​@Cliostraat3232 

On which date did you submit the cancellation? If the 1 month cancellation period ends somewhere in november, Odido has charged you for a new month but after your subscription has stopped you'll get a compensation for the days you didn't use the subscription.

4 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • November 15, 2025

Hello ​@Cliostraat3232 

On which date did you submit the cancellation? If the 1 month cancellation period ends somewhere in november, Odido has charged you for a new month but after your subscription has stopped you'll get a compensation for the days you didn't use the subscription.

Welkom op de Odido community!
  • Cliostraat3232
  • Auteur
  • heeft eerste post geplaatst
  • November 16, 2025

Hi ​@Waqqas 

I submitted the cancellation in September for cancellation of my 1 year contract (which ended 21 October). I have already paid for the entire month of October and have just been billed for the month of November. 

  • Cliostraat3232
  • Auteur
  • heeft eerste post geplaatst
  • November 18, 2025

Is anyone able to assist with this? 

Tommie van Odido
Moderator
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Hey ​@Cliostraat3232, welcome to our community!

Good that you brought this up, I'm happy to look into it for you. To do so, I need some information from you. Could you please add your postcode, house number, date of birth and the last 4 digits of your account number to your profile? You can do this by clicking on your avatar in the top right corner → My Profile → Edit Profile. Let me know when you've done that and I'll look into it for you right away!

 

 

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