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Beantwoord

Upgrading to Fiber

Hi there, 

I have cancelled my TV subscription. However, I want to upgrade my current internet connection to fiber. The cancellation request is still on hold for about a bit less than a month. I went to Odido shop next to my house but they said that I need to call customer service, which I couldn’t do due to me being busy most of the time. Can you please help with upgrading to 100 Mbit/s. Thank you in advance!

Beste antwoord door Cheyenne van Odido

Hi there ​@AmgadShamsan, I am here for you! I could check your subscription right away. As you cancelled your TV subscription per 03-05-2025, with the months notice it will be cancelled on 02-06-2025. From this day, you can make changes again. A few more days, then you can arrange the change to Fiber! 😁

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2 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • May 24, 2025

Hello ​@AmgadShamsan 

Can you fill in all the privé fields in your community profile so a moderator can check why your cancellation is still on hold?

Once the cancellation is processed, you can upgrade to 100 Mbps.

Welkom op de Odido community!
    Cheyenne van Odido
    Moderator
    Forum|alt.badge.img+5

    Hi there ​@AmgadShamsan, I am here for you! I could check your subscription right away. As you cancelled your TV subscription per 03-05-2025, with the months notice it will be cancelled on 02-06-2025. From this day, you can make changes again. A few more days, then you can arrange the change to Fiber! 😁

    Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
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