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Beantwoord

Upgrading to Fiber

A

Hi there, 

I have cancelled my TV subscription. However, I want to upgrade my current internet connection to fiber. The cancellation request is still on hold for about a bit less than a month. I went to Odido shop next to my house but they said that I need to call customer service, which I couldn’t do due to me being busy most of the time. Can you please help with upgrading to 100 Mbit/s. Thank you in advance!

Beste antwoord door Cheyenne van Odido

Hi there ​@AmgadShamsan, I am here for you! I could check your subscription right away. As you cancelled your TV subscription per 03-05-2025, with the months notice it will be cancelled on 02-06-2025. From this day, you can make changes again. A few more days, then you can arrange the change to Fiber! 😁

Bekijk origineel

2 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • 21521 reacties
  • 24 mei 2025

Hello ​@AmgadShamsan 

Can you fill in all the privé fields in your community profile so a moderator can check why your cancellation is still on hold?

Once the cancellation is processed, you can upgrade to 100 Mbps.

Welkom op de Odido community!
Duncan Elfrink
1 persoon vindt dit leuk
  • Duncan Elfrink
    Duncan Elfrink
Cheyenne van Odido
Moderator
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  • Cheyenne van Odido
  • Moderator | Internet + TV
  • 2961 reacties
  • Antwoord
  • 25 mei 2025

Hi there ​@AmgadShamsan, I am here for you! I could check your subscription right away. As you cancelled your TV subscription per 03-05-2025, with the months notice it will be cancelled on 02-06-2025. From this day, you can make changes again. A few more days, then you can arrange the change to Fiber! 😁

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base

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