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Unexpected Installation Fee

  • January 28, 2026
  • 4 reacties
  • 85 Bekeken

I started my house internet with Odido from January 2 this year, and got charged 67.50 euro for the first month, which is much more than I expected: maximum 31 euro.

 

I got the new Odido internet subscription via BreedbandWinkel last November 27. It indicated that under that offer all the installation and activation are for free. Please see the screenshots of the Bestelling file and Samenvatting van je contract:

 

Bestelling PDF
Samenvatting van je contract

 

Following with the email above, I also got a Samenvatting email from Odido showing the same thing. Please see the screenshots below:

Content in the Samenvatting email
Samenvatting PDF attached in the Samenvatting email

 

I don’t get from the invoice (see screenshots below), why there is only 50% discount on the installation fee? Why is it different from the service I bought? Could someone please help me with this?

 

Invoice overview part
Invoice kortingen part

 

January 29, 2026

Hello ​@malikid, thanks for sharing your experience and great to read that you chose Odido Home Internet. Welcome aboard! You are absolutely right about the costs, and I will take care of this right away.

Could you please complete your profile with your postcode, house number, date of birth, and the last 4 digits of the bank account we have on file? Then I can look into this for you right away. Good to know: other community users cannot see these details. You can update your information by clicking “My profile” at the top right.

Please let me know once you've filled in the information!

4 reacties

Demy van Odido
Moderator
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  • Demy van Odido
  • Moderator | Mobiel & Internet + TV
  • January 29, 2026

Hello ​@malikid, thanks for sharing your experience and great to read that you chose Odido Home Internet. Welcome aboard! You are absolutely right about the costs, and I will take care of this right away.

Could you please complete your profile with your postcode, house number, date of birth, and the last 4 digits of the bank account we have on file? Then I can look into this for you right away. Good to know: other community users cannot see these details. You can update your information by clicking “My profile” at the top right.

Please let me know once you've filled in the information!

Mods beantwoorden geen ongevraagde privéberichten. | Neem alvast een kijkje in onze Wiki! https://community.odido.nl/knowledge-base
  • malikid
  • Auteur
  • heeft eerste post geplaatst
  • January 29, 2026

Hello ​@malikid, thanks for sharing your experience and great to read that you chose Odido Home Internet. Welcome aboard! You are absolutely right about the costs, and I will take care of this right away.

Could you please complete your profile with your postcode, house number, date of birth, and the last 4 digits of the bank account we have on file? Then I can look into this for you right away. Good to know: other community users cannot see these details. You can update your information by clicking “My profile” at the top right.

Please let me know once you've filled in the information!

Hi Demy,

 

Thank you for your quick response. My profile is updated.

Tommie van Odido
Moderator
Forum|alt.badge.img+13

Hi ​@malikid, thank you for providing your details. I can see that only half of the amount has been reimbursed. This was entered incorrectly by the broadband shop. I have now reimbursed the other half for you. This will be settled and will be reflected on your next invoice! 

Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
  • malikid
  • Auteur
  • heeft eerste post geplaatst
  • January 30, 2026

Hi ​@malikid, thank you for providing your details. I can see that only half of the amount has been reimbursed. This was entered incorrectly by the broadband shop. I have now reimbursed the other half for you. This will be settled and will be reflected on your next invoice! 

Hi ​@Tommie van Odido ​@Demy van Odido ,

Thank you for taking care of it. I received an email about the settlement. Happy that it’s sorted.

Best Regards,
Malikid

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