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T-Mobile app can not change adress


I ordered a T-mobile wifi package under an incorrect address. The order was cancelled and I ordered again under the correct address. I now have internet, but if I try to add the subscription, I can't because my address is incorrect. When I try to change the address to the correct address, it does not allow me because it says that I already have a subscription (which has now been completely canceled).

April 11, 2023

Hi @Jorge Juarez, welcome to our Community!

I'm happy to help you with this! Can you send me your postal code, house number, date of birth and the last four digits of your account number in a private message? Then I will update the details for you. 

2 reacties

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  • heeft eerste post geplaatst
  • April 11, 2023

 


Tommie van Odido
Moderator
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Hi @Jorge Juarez, welcome to our Community!

I'm happy to help you with this! Can you send me your postal code, house number, date of birth and the last four digits of your account number in a private message? Then I will update the details for you.