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Beantwoord

Subscription was Cancelled and now I got charged again

  • September 22, 2025
  • 1 reactie
  • 44 Bekeken

Hi,

 

On the 24th of July I got in touch with Odido by phone to cancel my internet subscription because I was about to leave the Netherlands. The cancelation was processes and I received the email confirming that the the last day of the subscription would be the 1st of August, and that I would receive one last invoice. 

 

I got the last invoice and thought that everything was settled. But today I received an email from Odido with a new invoice for the period from the 1st of September through 30 of September. I don’t even live in the Netherlands anymore. And I cannot log into the mijn odido because I don’t have my phone number from the Netherlands either.

And I am not doing an international call to settle something that was already settled. 

So, please, make this right. The amount hasn’t been charged yet. So cancel this invoice and cancel this subscription once and for all.

Beste antwoord door Waqqas

Hello ​@durds 

Moderators here no longer have the right to handle cancellations unfortunately.

You can contact the customer support on telephone number 0031624001200 from abroad.

Bekijk origineel

1 reactie

Waqqas
Super User
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  • Odido Superuser
  • Antwoord
  • September 23, 2025

Hello ​@durds 

Moderators here no longer have the right to handle cancellations unfortunately.

You can contact the customer support on telephone number 0031624001200 from abroad.