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SIM lock / Unlock code request for Zyxel NR5307 (Used in Italy)

Hello,

I am contacting you because I purchased a second-hand Zyxel NR5307 router, which was originally distributed by Odido.

I am trying to use this device in Italy, but it appears to be network-locked and does not accept Italian SIM cards. Could you please provide the Network Unlock Code (NUC) or lift the IMEI restriction for this device?

Here are the device details:

  • Model: Zyxel NR5307
  • Current Firmware Version: QuectelT830R03A01_xx.001.xx.001

Thank you very much for your help.

Best regards,
Franco

 

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    2 reacties

    eric
    Super User
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    • ericSuper User
    • Odido Superuser
    • October 13, 2026

    Hi ​@Francox ,

    You bought an illigal product. Odido Nederland never sold this unit, it was only rented as part of the klik and klaar subscription.  At the end of the rental period, the router should be send back to Odido. Sometimes people "forget"  this and think they can sell it. But it was not the property of the Odido customer, so it can't be sold, nor is there any process to undo the restrictions. There is specific Odido firmware on this unit, so it is not usebale for you. You better sell it back to the "thief"..

    Welkom bij de klant-helpt-klant Community van Odido.
      rvk01
      • rvk01
      • October 13, 2026

      B.T.W. are you sure it has Odido firmware? Maybe the seller already put another firmware on it. Firmware from Odido looks like V1.00(ACJG.0)NR53_b7D0528.

      But yes, it's best to ask for 'support' from the seller because Odido doesn't sell these devices (you only get one on loan with a subscription).

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