Hi @iwashi057612, thanks for reaching out, I am sure that we can solve this within a matter of days! I looked at the DHL Track &Trace and it seems that it took DHL quite a while before they delivered the package at our distribution center as they delivered it last Saturday the 11th of November. I am sure that we will process your package in the coming days and that you will receive a confirmation from us before the end of the week. In the meantime I will make sure that there is enough time left to process your package this week.
We’re on it for you, before the end of the week this mystery is fully solved!