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return of equipment wi-fi


Hi,

I send last week the modem and the secondary modem to Odido. But I just received an email saying that I didn't. How is this possible?

Uitgelichte reactie

22 januari 2024

Welcome to our Community! @Sofia Cardoso 

I see on the track & trace that the package has been send to us on the 16th of January, I assume it is still on its way. As soon as it arrives, it can take up to six working days for the package to be processed in our system. The e-mail serves as a reminder, but you can ignore this as you have already sent the package back to us. Thank you! 

2 reacties

Teresa van Odido
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  • Moderator | Internet + TV
  • 4440 reacties
  • 22 januari 2024

Welcome to our Community! @Sofia Cardoso 

I see on the track & trace that the package has been send to us on the 16th of January, I assume it is still on its way. As soon as it arrives, it can take up to six working days for the package to be processed in our system. The e-mail serves as a reminder, but you can ignore this as you have already sent the package back to us. Thank you! 


  • Auteur
  • is een Master Poster
  • 10 reacties
  • 22 januari 2024

Ok thanks for your help.


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