Hello, I moved to France 1.5 months ago. I had asked to stop my subscription but it was not accepted. Now I'm already in France and I have to send back the internet box. I've prepared the parcel and tried to send it to a DHL service point, but it doesn't work. The cost of shipping on the DHL website is +120€. What solution do you suggest?
Thank you for you help,
Kind regards
GC
Beste antwoord door Nora van Odido
Hi @GloriaChauvet do you mean that you have taken the modem with you to France and you're trying to send the modem back from there? We provide free returns from within the Netherlands but this does not apply to outside of the country. In this case it seems more profitable for you to not send the modem back, as the fee for not returning the modem will be € 75.
Hi @GloriaChauvet do you mean that you have taken the modem with you to France and you're trying to send the modem back from there? We provide free returns from within the Netherlands but this does not apply to outside of the country. In this case it seems more profitable for you to not send the modem back, as the fee for not returning the modem will be € 75.
All right. But if I couldn't send the modem back, I'm going to be charged, even though it's not my fault. I have to go to the Netherlands on December 12. Can I send the modem back on that date to avoid the charges?
@GloriaChauvet You can use any courier, you not need to use DHL, maybe cheaper, from abroad to NL costs around 20,-€. But a 'antwoordnummer’ address is a POSTNL address en is valid in the Netherlands. From abroad often you can't send to this kind of adress and you need to pay for the returning from the Netherlands. I know that DHL refuses to deliver to a 'antwoordnummer’
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Bestand scannen voor virussen
Sorry, we zijn de inhoud van dit bestand nog aan het controleren om er zeker van te zijn dat het veilig is om te downloaden. Probeer het nog een keer over een paar minuten.
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