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refund of advance payment on termination of contract

  • April 28, 2026
  • 6 reacties
  • 70 Bekeken

Hi, I have  terminated the contract on 31.03.2026, and couriered the modem via DHL . Got confirmation email form Odido on 08.Apr.2026 for receiving the hardware. However I have not received the amount back. Could Odido services can help me here to understand when I will receive the amount back. 

Beste antwoord door Cheyenne van Odido

Hi ​@Himanshu, thank you so much for providing me with all the details. I have checked everything, but something is not clear to me. I can see that we have received the modem on 08-04-2026, which we shared with you also. But there was no fee charged. The last invoice you received was in March, and then we only charged the days you were active in March, since your last day was 31-03-2026. 

Is there something I am missing? Let me know for sure!

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6 reacties

Cheyenne van Odido
Moderator
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Hi there ​@Himanshu, let me help! I would love to check what you can expect regarding the refund. I have just sent you a private message to verify your details. As soon as the verification is complete, we will continue our conversation in this topic. We do this so that a colleague is always available for you. I look forward to receiving your private message!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
Cheyenne van Odido
Moderator
Forum|alt.badge.img+5

Hi ​@Himanshu, thank you so much for providing me with all the details. I have checked everything, but something is not clear to me. I can see that we have received the modem on 08-04-2026, which we shared with you also. But there was no fee charged. The last invoice you received was in March, and then we only charged the days you were active in March, since your last day was 31-03-2026. 

Is there something I am missing? Let me know for sure!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
  • Himanshu
  • Auteur
  • heeft eerste post geplaatst
  • April 29, 2026

Hi ​@Cheyenne van Odido,

Fee for internet I pay in advance, so ideally Feb invoice must be last.  

 

I spoke to Odido executive before moving out of Netherlands, that March invoice is generated., since I pay in advance, the March invoice will be refunded.  

 

 

Cheyenne van Odido
Moderator
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Hi ​@Himanshu, this is not accurate for the last invoice. I am sorry if you were told otherwise. If you open it, you can see that the last invoice of March is your final invoice. We charged you on this invoice for the period in March that your connection was still active (01-03-2026 until 30-03-2026). Your contract ended on 31-03-2026, and we disconnected the modem on this date also, so this invoice is correct. If you have any questions, for sure let me know!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
  • Himanshu
  • Auteur
  • heeft eerste post geplaatst
  • April 29, 2026

Thank You  ​@Cheyenne van Odido. 

 

We can close this conversation. 

 

Have a nice day !

 

 

Br,

H Yadav

 

 

Cheyenne van Odido
Moderator
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Hi ​@Himanshu, no worries at all! I will close your topic for you. Have a great day! 😀

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
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