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Received 75 euro charge, but no email about which devices to return and how you do it

  • June 29, 2026
  • 2 reacties
  • 32 Bekeken

  • is een nieuwe Poster

Hi,

 

I cancelled the internet in March 2026. In June, a 75 euro charge was given for not returning the modem, but i did not receive any communication about which devices to return and how to do it, as stated on the Odido website (https://www.odido.nl/service/abonnement/opzeggen):

 

Please advise.

Klantnummer:PKS04066

M.C. (name in invoice appears as M.C. because someone made an error with my actual name).

Thank you,

 

Maj

Beste antwoord door MAMAJ

I called customer service and eventually instructions were given; quite difficult to get the instructions

Bekijk origineel

2 reacties

  • Auteur
  • is een nieuwe Poster
  • Antwoord
  • June 29, 2026

I called customer service and eventually instructions were given; quite difficult to get the instructions


Cheyenne van Odido
Moderator
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Hi ​@MAMAJ, thank you for posting your experience. I understand that it has been solved now. Is this correct? I am sorry it took you a while, I will take this feedback with me!