Hello @Baconator 

Have you ordered T-Mobile Thuis and do you now see that your order has been cancelled or do you allready have T-Mobile Thuis and this message appears?

I ordered first, then canceled because I moved to another city. I have been connected to the internet for a month, but I cannot log in to my new account. Same e-mail address.

I guess the old subscription is still linked to your e-mail, a moderator can fix this for you.

So what do i have to do now?

@Baconator 

A moderator will reply here, you just have to wait

Hi @Baconator, thanks a lot for making this topic! Can you please send me a private message (by clicking my name) with your zip code, house number, date of birth and the last four digits of your bank account number? This way I can check what's going wrong at the moment. I love to help you with this!