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Probleem met het T-mobile thuis account

I have a problem with my T-mobile thuis account. After logging in, there is a message that the order has been canceled.

Beste antwoord door Waqqas

@Baconator 

A moderator will reply here, you just have to wait 😊

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    6 reacties

    Waqqas
    Super User
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    • WaqqasSuper User
    • Odido Superuser
    • April 19, 2022

    Hello @Baconator 

    Have you ordered T-Mobile Thuis and do you now see that your order has been cancelled or do you allready have T-Mobile Thuis and this message appears?

    Welkom op de Odido community!
    • Baconator
    • Auteur
    • heeft eerste post geplaatst
    • April 19, 2022

    I ordered first, then canceled because I moved to another city. I have been connected to the internet for a month, but I cannot log in to my new account. Same e-mail address.

    Waqqas
    Super User
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    • WaqqasSuper User
    • Odido Superuser
    • April 19, 2022

    I guess the old subscription is still linked to your e-mail, a moderator can fix this for you.

    Welkom op de Odido community!
    • Baconator
    • Auteur
    • heeft eerste post geplaatst
    • April 19, 2022

    So what do i have to do now?

    Waqqas
    Super User
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    • WaqqasSuper User
    • Odido Superuser
    • Antwoord
    • April 19, 2022

    @Baconator 

    A moderator will reply here, you just have to wait 😊

    Welkom op de Odido community!
    Lisa
    • Lisa
    • Oud-Moderator
    • April 20, 2022

    Hi @Baconator, thanks a lot for making this topic! Can you please send me a private message (by clicking my name) with your zip code, house number, date of birth and the last four digits of your bank account number? This way I can check what's going wrong at the moment. I love to help you with this! 😁

    Vanaf 21 januari 2023 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht!
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