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Beantwoord

Password reset

  • 10 september 2024
  • 8 reacties
  • 90 Bekeken
L

Hi,

I am trying to reset my account password but I don’t receive anything, I also checked the spam folder. 
I tried multiple times and with different browsers but nothing seems to work.

Could someone help me please?

Beste antwoord door Sam van Odido

Hi Lucrezia, of course I'll be happy to help you regain access to your My Odido environment soon! I wanted to check for you right away, but see that the email address you use for the Community does not yet have an account on My Odido. If you use this e-mail address, you can create a completely new account via this page. After this, you can link your subscription(s). If you use a different e-mail address for My Odido, I would like to ask you to mention this e-mail address in your profile on the Community, so that I can take a look with you!

Bekijk origineel

    8 reacties

    Sam van Odido
    Moderator
    Forum|alt.badge.img+7
    • Sam van Odido
    • Oud-Moderator
    • 292 reacties
    • Antwoord
    • 11 september 2024

    Hi Lucrezia, of course I'll be happy to help you regain access to your My Odido environment soon! I wanted to check for you right away, but see that the email address you use for the Community does not yet have an account on My Odido. If you use this e-mail address, you can create a completely new account via this page. After this, you can link your subscription(s). If you use a different e-mail address for My Odido, I would like to ask you to mention this e-mail address in your profile on the Community, so that I can take a look with you!

    Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base
    L
    • Lucrezia Baraglia
    • Auteur
    • is een nieuwe Poster
    • 3 reacties
    • 11 september 2024

    Hi Sam, thank you!

    It’s very strange because I already have a My Odido profile with that same e-mail, I always checked my invoices there. I tried to log in recently and it says my password is wrong (also strange), but then when I press “reset password” I don’t receive any emails. 
     

    S
    • Sander86
    • is een nieuwe Poster
    • 3 reacties
    • 11 september 2024
    Lucrezia Baraglia schreef:

    Hi Sam, thank you!

    It’s very strange because I already have a My Odido profile with that same e-mail, I always checked my invoices there. I tried to log in recently and it says my password is wrong (also strange), but then when I press “reset password” I don’t receive any emails. 
     

    I seem to have the same issue. Unable to login with my login details so I tried to reset the password but I am not receiving the email to do this.

    Anouk van Odido
    Moderator
    Forum|alt.badge.img+1
    • Anouk van Odido
    • Moderator | Mobiel
    • 125 reacties
    • 12 september 2024

    Hi @Lucrezia Baraglia , I checked with you again and I see that there is still an old account regarding a cancelled Internet + TV subscription. Is it correct that you want to log in to see your old invoices from this subscription? Or do you also have a Mobile subscription with Odido? If so, would you like to add your customer number to your Community profile? Then I will make sure you can use your account again soon. 

     

    Moderator | Mobiel https://community.odido.nl/nieuws-552/maak-kennis-met-team-webcare-374940
    L
    • Lucrezia Baraglia
    • Auteur
    • is een nieuwe Poster
    • 3 reacties
    • 12 september 2024

    Hi @Anouk van Odido! Thanks for reaching out.

    I used to have an Internet + TV subscription and I’d like to check the invoices yes!! I don’t have any other subscriptions.

     

    Anouk van Odido
    Moderator
    Forum|alt.badge.img+1
    • Anouk van Odido
    • Moderator | Mobiel
    • 125 reacties
    • 12 september 2024

    Hi @Sander86 , would you like to create your own Topic regarding this issue? Then we will come back to it as soon as possible to help you further!

    Moderator | Mobiel https://community.odido.nl/nieuws-552/maak-kennis-met-team-webcare-374940
    L
    • Lucrezia Baraglia
    • Auteur
    • is een nieuwe Poster
    • 3 reacties
    • 18 september 2024

    Hi @Anouk van Odido! Do you have any update? 

    Tommie van Odido
    Moderator
    Forum|alt.badge.img+11
    • Tommie van Odido
    • Moderator | Internet + TV
    • 14491 reacties
    • 19 september 2024

    Something seems to have gone wrong with your account @Lucrezia Baraglia. Can you create a new account and try to link your old subscription again? I have deleted the old link, if all goes well this should work. Which invoices do you want to view?

    Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.

    Reageer


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