No Internet, hotline times out with "technical error"

The fact that your hotline now has a generic message that there are issues in the Amsterdam area, but your own outage tool claims there are no disruptions, is pretty poor service...

Same problem Amsterdam no Internet since 5 a.m. I am using the free slow mobile Internet now. I think im done with odido.

Same issue here in Amsterdam as well. It’s becoming increasingly frustrating, especially since the outage started early this morning and there’s still no solution or estimated time for when the service will be restored.

What’s even more disappointing is the lack of clear communication and updates from Odido.

I’m seriously considering switching to KPN’s fiber-optic service, as they offer comparable pricing and have extensive coverage throughout Amsterdam.

At this point, I’m starting to question why I should stay with Odido if they can’t provide a reliable service or keep their customers properly informed.

About a year ago, we also experienced an internet outage because a technician had connected cables in the wrong order in a transformer substation. Given that this disruption started early in the morning, it could very well be related to work being carried out in the area. But information? Nothing.

Internet is working again! 

It's nice that it's working again, but it's still appalling handling and communication. It doesn't matter that it's a Sunday. I don't pay for my Internet connection to only function properly during weekday working hours.

Can someone from Odido please share a) what happened, b) why the hotline wasn't reachable at/after 9am, as it should have been, c) why it took so long to update the online outage status, d) how you'll prevent something like this from happening again, e) how you'll improve communications next time?