My internet+Tv subscription cancellation

Thank you so much for your reply. I have edited my profile with all the needed information. And yes the problem is exactly as you mentioned, Tv abonnement has been added to my internet sub. without me knowing.

​@AmgadShamsan Thank you for filling in your details. I’m happy to help you further! 

I’ve immediately looked into the situation for you. I indeed see that you have requested a network migration (DSL > Fiber), and that the TV package is included. However, from what I can see you’ve had the TV package since the start of your subscription in 2023. 

I do understand however the confusion, because at the start of your subscription you were able to enjoy the welcome discount on the TV package. This included a full discount (€12,50) on TV for 8 months. 

Please let me know if you have any questions about this. I’m here to answer them all! If I can help with anything else, don’t hesitate to ask either, I’m here to help.

​@Teresa van Odido  Good morning, I have actually never used the Tv subscription and I did not know that it was in my subscription from the beginning. Maybe because it was not effecting the price. I don't understand why is it chosen by default. When I choose an internet connection I seek for subs that are under my budget and reasonable cuz  I have also the phone sub as well so this internet connection+Tv is unreasonably more expensive than my needs. Can I cancel the Tv subscription an remain only with the internet. 

Thank you for your time and help. 

Hi ​@AmgadShamsan, I see that you are already out of your contract period, then this is certainly possible! However, it has a notice period of 30 days. Do you agree with this? Then I can cancel TV as of April 8, 2025. You can also cancel it on Mijn Odido: Mijn Odido Internet + TV | Bekijk je facturen of wijzig je abonnement voor thuis. Let me know if you need help with this! 😊

Hi ​@Ishana van Odido, I have tried to do so on my Odido but it didn’t work out. It says that I can’t cancel it because I am out of my 1 month period. So can you please cancel it for me? Is it possible to cancel my internet subscription as well? And do I have to pay any cancelation costs? 

Thank you in advance.

Hi ​@AmgadShamsan, I am sorry! My colleague made a tiny mistake, we indeed can't change your subscription now. The reason is that we are currently working on the migration to Fiber. As this is an open order, I can't change it at the moment. Please contact us when the order is completed an you are enjoying your new Fiber subscription. Then I will cancel TV without a fee!

Hi ​@Cheyenne van Odido, oh okay now I understand. I am still paying for my last subscription but the discount is over! Sorry for the confusion I thought this is my new subscription I didn't know it would take this long. Can you tell me please how long does it take usually to fully start functioning? Thanks for the clarification and have a nice day.

Hey ​@AmgadShamsan, of course I want you to switch to fibre as soon as possible. I went to check for you and found that there is no signal coming in from the district exchange. I've created a ticket for you to investigate this further, so that the delivery gets some momentum. Hopefully we will hear back soon.