I honestly cannot believe the experience we are having with Odido.
Months ago, we informed them about a move to a new address and were told a new modem would be delivered there. It never arrived.
After multiple calls and store visits, we were told the move had been scheduled incorrectly for a month later. We were then given a temporary modem while waiting for the proper one.
Again, the modem never arrived.
Later, customer service informed us they had shipped it to the old address, despite already being notified of the move. We explained we no longer had access to that property, apologized, and promised to resend it to the correct address.
It still never arrived.
Meanwhile, we continued paying all internet and mobile invoices on time. Then we started noticing extra charges that were not even visible in the account overview.
Today, the temporary modem stopped working. After contacting customer service, we were told we supposedly had not paid for the temporary modem and had even accumulated interest charges on it. We were forced to pay immediately just to restore service, even though the temporary modem was only necessary because of Odido’s repeated mistakes.
At this point we have spent countless hours on calls, store visits, and trying to fix issues entirely caused by them.
Has anyone else experienced something similar with Odido? Any advice on the best authority or consumer organization to escalate this to in the Netherlands?
I have tried contacting Odido customer service repeatedly, including messaging their Facebook page, and still nothing has been resolved.
We have called more than 20 times. Today, I finally received an email asking me to send our contract as proof of address, but every time I reply, the email bounces back, even though the file is very small.
At this point, it honestly feels impossible to get proper support or even communicate with them.
