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Modem returned two weeks ago but received email money will be deducted


  • heeft eerste post geplaatst
  • 1 reactie

Hi.

I returned T-Mobile home modem box two weeks ago on June 4th via POSTNL. 

Today I received an email that modem has not be received and 75 euros will be deducted.

Return Code: 3SCFUS4988513

Please confirm that modem has been received an no money will be deducted.

 

 

 

Beste antwoord door Jason van Odido

Hi @mafshin, welcome to the Community! đŸ™‹â€â™‚ïž

Thanks for adding the proof op shipment, that really helps! I’ve registered the modem as having been returned. Any future emails regarding this subject matter may be disposed of in the trash bin and the fine won’t be charged.

Have an amazing day! 

@Seccie Thanks for the notification! 😊

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3 reacties

Seccie
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  • Oud-Superuser
  • 1176 reacties
  • 16 juni 2022

Thanks for including the track & trace note with your post. A T-Mobile moderator will look into this and get back to you. Have a great day 😊 


Jason van Odido
Moderator
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  • Community Manager
  • 10739 reacties
  • Antwoord
  • 16 juni 2022

Hi @mafshin, welcome to the Community! đŸ™‹â€â™‚ïž

Thanks for adding the proof op shipment, that really helps! I’ve registered the modem as having been returned. Any future emails regarding this subject matter may be disposed of in the trash bin and the fine won’t be charged.

Have an amazing day! 

@Seccie Thanks for the notification! 😊


  • Auteur
  • heeft eerste post geplaatst
  • 1 reactie
  • 16 juni 2022

Hi @Jason and @Seccie 

 

Thank you for the fast response. 


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