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KPN is still charging me after overstappen service

  • November 17, 2025
  • 4 reacties
  • 54 Bekeken

Hi,

4 months ago I transferred from KPN to odido with the overstappen service. The server was transferred and the kpn connection was cut and the odido connection connected. However KPN keeps billing me and refuses to cancel the service because they have not received notice from odido that the service was switched over and I am connected with odido. Odido is correctly billing me. 

I have already talked to a customer representative about this issue but I would like something in writing I can send KPN or someone to tell KPN that I am connected so I can get a refund from KPN.

 

Please I don’t want to pay for a service I thought I transferred from

November 19, 2025

Hey ​@ClaireBarnaby, welcome to our community!

Good that you brought this up, I'll be happy to look into it with you. Thank you for filling in your details. This allowed me to immediately access your subscription. I see that you did indeed use the Overstapservice. This was approved and completed on 05-09-2025. KPN should not have charged any more costs since that date. What exactly does the statement say? Can you see what type of subscription it is and for what period? It would be best to contact them, as they should not have charged any more costs since 05-09

 

4 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • November 17, 2025

Hello ​@ClaireBarnaby 

Since the contract with Odido has started I think the overstapservice has been cancelled or something went wrong and now you'll have to cancel KPN.

Fill in all the privé fields in your community profile so a moderator can check this for you.

Welkom op de Odido community!
  • ClaireBarnaby
  • Auteur
  • heeft eerste post geplaatst
  • November 17, 2025

I believe that I have filled in all the private fields. I have infact ask KPN to cancel my account 3 times and the have said that due to the overstappen service they can not cancel the account at kpn as the overstappen service was not completed. 

 

  • ClaireBarnaby
  • Auteur
  • heeft eerste post geplaatst
  • November 18, 2025

Hello ​@ClaireBarnaby 

Since the contract with Odido has started I think the overstapservice has been cancelled or something went wrong and now you'll have to cancel KPN.

Fill in all the privé fields in your community profile so a moderator can check this for you.

I have filled in the privé fields

Tommie van Odido
Moderator
Forum|alt.badge.img+13

Hey ​@ClaireBarnaby, welcome to our community!

Good that you brought this up, I'll be happy to look into it with you. Thank you for filling in your details. This allowed me to immediately access your subscription. I see that you did indeed use the Overstapservice. This was approved and completed on 05-09-2025. KPN should not have charged any more costs since that date. What exactly does the statement say? Can you see what type of subscription it is and for what period? It would be best to contact them, as they should not have charged any more costs since 05-09

 

Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
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