Je kan op dit moment niet toevoegen. Probeer het later nog een keer.

Question

Previously I had both my mobile phone subscription and my home internet under the same account.

When I moved last year I’ve got a new internet subscription, but since then I’m not seeing that subscription under my account.

If I try to link the internet subscription, I’m getting the ‘Je kan op dit moment niet toevoegen. Probeer het later nog een keer. Ga terug’ error message.

Could you please link my internet subscription to my original odido account, thanks’

Cheyenne van Odido · Accepted Answer

Hi ​@Tyra3l, I will help you with this for sure! No worries. If I understand correctly, your mobile subscription is currently visible, but adding your Internet+TV subscription doesn't work. Are you a 100% sure that all the details match on both subscriptions? This is mandatory. If so, please addyour full name, street name, zipcode, house number, date of birth, your mobile number and the last four digits of your bankaccount to your Community profile. This way I will check this for you ASAP!

Tyra3l · Answer

Hi ​@Tyra3l, I will help you with this for sure! No worries. If I understand correctly, your mobile subscription is currently visible, but adding your Internet+TV subscription doesn't work. Are you a 100% sure that all the details match on both subscriptions? This is mandatory. If so, please addyour full name, street name, zipcode, house number, date of birth, your mobile number and the last four digits of your bankaccount to your Community profile. This way I will check this for you ASAP!Hi, thanks, I’ve filled out my profile with the details.The details(name, adress)should be matching on both subscriptions.

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