internet issue with T54 (very often drop of internet entirely)

Hello ​@dcayy 

Only the globe can light up red as far as I know.

Is that the case when you have no internet?

Hi ​@Waqqas I checked again. Indeed it was not all LEDs blink red. It is WAN blink red. And then LAN, WiFi and phone those three one was yellow and two was green. These four LEDs blink once and then all turn off and it take a few minutes until it started to work. So just no led for quite a few minutes. 

And the internet drop problem was there for half year already

​@dcayy 

Its normal that all lights turn on and than turn off, when internet stops working, does the globe turn red?

You can try performing a factory reset of the T54 by pressing the reset button on the back of the router for around 10 seconds using a small object.

​@Waqqas I don't recall seeing the WAN led red when this issue happened. At least not when I went to power cycle the device. The time it recovers itself after a few minutes I don't know what was the status.

I will try factory reset later when I am home. But anything else I could do? Because this is not a issue I can reproduce stably. It just happens once every one or two weeks. I cannot really tell if factory reset fix things or not until it happens again. 

What I am sure is since I moved in February (same device carried) this issue happens often. 

​@dcayy 

Which devices have you connected with a wire to the T54? There could be something that causes an IP conflict with the T54.

​@Waqqas I have a Synology Nas, a Philips TV and two laptop on wired connection. They are all using dynamic DHCP. So I don't think there should be IP conflicts 

​@dcayy 

Try a factory reset and see if the issue persists or not.

​@Waqqas I will perform it when I am home. But again, I cannot tell if it does anything untill the issue happens again. 

Could an odido moderator check any system logs or connection logs to check what is going on?