Internet contract transfer

Hi ​@Iva.tom, good catch. That email address is indeed no longer in use!

I've just sent you a private message via our Moderator account to verify your details. Once the verification is done, we'll continue here in this topic. We do this so there's always a colleague ready to help you.

Once that verification is done, you'll receive an email from me. You can simply reply to it with everything needed for both you and your housemate, I'll list exactly what's required in that email, so you won't have to search for it again. I look forward to your private message!

Hi Cem,

Thanks for your reply! Just sent you the required info for verification as a private message. Looking forward to your email.

Best,

Iva

Hi Iva! Thank you for verifying your details! I’ve sent you a verification code* by email. Could you please share the code with me here?

*(The verification code is a one-time code sent to the phone number or email address we have on file as a final check. The code cannot be used for anything else; it is solely intended to protect your personal details and subscription. We ask you to share the code in the topic so that every moderator can see that the verification has been completed. This keeps your topic active and allows a colleague to assist you quickly, even if I’m unavailable.)

Thanks! Unfortunately, I haven’t received any code yet. I also checked the spam folder. Could you please check if you’ve sent it to the correct email. Alternatively, do feel free to send it to my phone number! 

Hi ​@Iva.tom, I have immediately sent you a new verification code to your email address! Can you please send this to me in this topic? 

Thanks for your help! Here is the code: 8611301.

What are the next steps for the contract transfer? 

Hi ​@Iva.tom, great, your verification is now complete!

I’ve just sent you an email listing the information and documents needed for the contract transfer. Please reply directly to that email and attach the requested documents. My colleagues will then review everything and process the transfer!

If anything in the email is unclear, let me know exactly which part you have a question about. I’ll be happy to help!

Hi, 

Thanks a lot for your support. Everything is clear, and I have sent all the required documents in reply to the email address from which I received the information. However, I received the following automated reply:

Would my email still be processed or do I need to send the documents to another email?

Kind regards,

Iva 

Hi ​@Iva.tom, sorry, I can see that this didn’t quite go to plan. Don’t worry, I’ve sent you another email, which you should be able to reply to. Could you let me know if everything’s worked out?

Thank you! I sent the documents as a reply to the new email. 

Awesome, thanks! Just so I know for the future, in case my housemate needs to do a contract transfer as well - should she post here in the community like I did and then send the same documents to the email address, or is there a faster way to do it?

Hi ​@Iva.tom, good question! The fastest way is to contact us via Contact | Odido or for example our socials. On our Community it can take a bit for us as Moderators to respond. But yes, there needs to be contact, so we can send this e-mail she can respond to will all the needed documents!

Perfect, thanks and have a nice day!