Installation cost invoiced a second time without change of contract

6 maanden geleden
March 19, 2026
2 reacties
40 Bekeken

irene.nabet
heeft eerste post geplaatst

Hello,

while checking my invoices of a month I noticed that my invoice for Odido of the month of March as a unexpected high amount.

while checking for information I see that the installation cost was built, even though I didn’t change my contract and no one came to install my fiber since the start of the initial contract in November 2025.

When checking the invoice I can confirm that there seems to be a second invoice of the installation cost Without any reason

Could someone support me and help me to find a solution on this?

Tommie van Odido

Hey @irene.nabet, welcome to our community!

Thank you for bringing this to our attention. Due to a technical issue, some customers have been incorrectly charged installation fees on their March invoice. All customers affected by this issue will be credited for these charges. This is a fully automated process, so neither you nor I need to do anything. I apologise for the inconvenience; the amount will be refunded shortly.

+13

Tommie van Odido
Moderator | Internet + TV
6 maanden geleden
March 20, 2026

Hey @irene.nabet, welcome to our community!

Thank you for bringing this to our attention. Due to a technical issue, some customers have been incorrectly charged installation fees on their March invoice. All customers affected by this issue will be credited for these charges. This is a fully automated process, so neither you nor I need to do anything. I apologise for the inconvenience; the amount will be refunded shortly.

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