Hello Odido team,
I believe I am being charged for a double subscription. My glasvezel plan should cost €25 per month, but since September, I have been charged a total of €153.
I have already contacted customer service and spent over 40 minutes on the phone, but nothing has been resolved so far. This situation is very frustrating, and I would appreciate urgent help to correct the billing and refund the extra amount I’ve paid.
Can someone from the Odido team please look into this and explain what is going on?
Thank you,
