I believe I am being charged for a double subscription. My glasvezel plan should cost €25 per month, but since September, I have been charged a total of €153.
I have already contacted customer service and spent over 40 minutes on the phone, but nothing has been resolved so far. This situation is very frustrating, and I would appreciate urgent help to correct the billing and refund the extra amount I’ve paid.
Can someone from the Odido team please look into this and explain what is going on?
Thank you,
Beste antwoord door Tommie van Odido
Hey @naserbeloetsj, welcome to our community!
Thank you for pointing this out and for filling in your details. I immediately looked into it and see that you did indeed pay twice for two months. This is because the DSL subscription was only cancelled on 10-11 and your fibre optic subscription became active earlier. This means you have overpaid by €36.12 twice for the months of October and November. I have immediately requested a refund for this. Once this has been approved, it will be settled and reflected on your next invoice. My apologies for the inconvenience!
Thank you for pointing this out and for filling in your details. I immediately looked into it and see that you did indeed pay twice for two months. This is because the DSL subscription was only cancelled on 10-11 and your fibre optic subscription became active earlier. This means you have overpaid by €36.12 twice for the months of October and November. I have immediately requested a refund for this. Once this has been approved, it will be settled and reflected on your next invoice. My apologies for the inconvenience!
