I have cancelled subscription, why am I still being charged?

I can’t see where the private text is.

Hello ​@Livia Sa 

In the upper right corner click on your profile picture and than priveberichten or click on the bell icon next to your profile picture.

Hi ​@Livia Sa,

Has this been resolved yet? If not, I’ve sent you an email with a verification* code. Could you share the code with me here? Or has it been resolved already? If so, please let me know!

*(The verification code is a one-time code we send to your registered phone number or email address as a final check. No one can do anything with this code; it’s only to protect your details and subscription. We’re asking you to share the code in the thread so that every moderator can see the verification has been completed. That way your thread stays active and a colleague can help you quickly as well, even if I’m not available.)

8737713

this has not been solved yet. 
The home internet was not cancelled when I requested, that’s why I got an invoice. It is cancelled now and I was given a credit for this invoice but I am still being charged for this invoice.  

Hi ​@Livia Sa, I have immediately looked into this for you and I would love to give you more clarity on this. You subscription with us was cancelled on 27 June. Since the invoice of the month of June was made on the beginning of the month, it has still charged you for the entire month. No worries: we will correct this for you. You will receive a final invoice from us where the period from 27 June till 30 June will be corrected. That way you will only pay for the days that the subscription was actually active! 

Hi Nora,

Thank you for your reply. 
I am not if you have access to my history and all the back and forth I have been having with Odido for the past months.

But let me explain once again, I cancelled all my subscriptions in April. Was not done on your side hence this ongoing communication. 
 

Do you have access to billing department? Someone on your end needs to stop the automatic invoice that was set up in my account. I have an email that credit the last invoice, but the person who work on that, missed to also edit the system on your end to stop the invoice.
 

Your system will try to charge me again this Friday, July 10th. The same invoice that has been cleared out from my account. This charge should be stopped on your end. As is set to do it automatically. 
 

I have moved out from the Netherlands and have called 3x internationally. You can imagine the frustration. Odido won’t be able to take any money from account there because I have moved abroad.

So I ask you kindly, to forward this message to your finance department, to ask for your service desk internally to apply the credit hoven to me to this automatic invoice that is out to charge me. 
 

Thank you 
 

Hi ​@Livia Sa, thank you for responding! I can't see the cancelation in April. I do see that there was contact in April about moving abroad and that we explained what is needed to cancel the subscription. Eventually the cancelation was placed in our system on 26-06-2026 on 14:23 and the actual cancelation was done on 27-06-2026.

But no worries, it is correct that my colleague made a credit for a total of € -59,32, as to make sure you will not pay too much. This amount will be credited to your bankaccount within 4 to 6 weeks. Also, we will credit the amount you have overpaid on the last invoice!

Hi,

thank you for your reply. 
I do not want to pay for this invoice for them be credited. Like I have been asking in a few messages already and not be addressed… can you stop the automation of this invoice that is been sent out to charge? It will keep bouncing back. Can you? 

Hello! 

I completely understand how you feel, and I’m sorry this has been such a long process for you, especially now that you’ve moved abroad and just want everything to be fully closed.

I understand that you don’t want to keep seeing invoices after cancelling, and that you specifically don’t want to pay an amount first and then wait weeks for a credit afterwards. You simply want the automatic charge to stop, so you’re not faced with another payment attempt.

I’ve checked this for you and I can see that a new direct debit is already scheduled. At this stage, it’s already in the bank processing flow, which means we can’t block or cancel that specific collection from our side anymore. The good news is that you’re still protected: if the amount is collected, you can easily reverse it via your bank (chargeback/terugboeken). After that, everything that needs to be corrected will be settled properly with the credit that’s already being arranged, so you won’t end up paying for days or services you didn’t use.

Thank you for your patience, this isn’t the experience we want you to have. If I had any way to stop that direct debit directly, I absolutely would have done it for you.

I have blocked my bank to accept that. 
so please stop om your end

Hi ​@Livia Sa, I have immediately looked into this for you and I see that we have completely processed the refund now. As Demy has explained, we were not able to stop the initial direct debit, but I also see that you have blocked this on your end. Since the refund has been processed now, this means that the last invoice is completely paid now and we still owe you an amount of € 7,80. It can take up to 2 weeks before this amount is deposited into your bank account. If you have any other questions about this, please let us know in the topic. We are more than happy to help!

Thank you Nora!

I sincerely hope that is indeed solved!

Hi ​@Livia Sa, please ignore these e-mails. This looks a 100% as spam, check the e-mail address. Don't click on any links. Our e-mails end on @odido.nl, @mail.odido.nl or @klantonderzoek.odido.nl!