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I don't see my thuis internet subscription in my account

I don't see my thuis internet subscription in my account

There is no in voices, no trace of any subscription whatsoever but I have one.

No possibilities to reach T-mobile out.

Can you help me please?

August 30, 2023

Hi @Kevin Lebon, I have taken a look for you and I see that you have made an account with us in the past, for a previous order. This account was still linked to the cancelled order in our system, which prevented you to see the correct information about your current subscription. I have deleted the old account entirely, you can now register for a new account with the same e-mail address on our website. When you link the account now, it will automatically connect to the current subscription and you will be able to see all the correct information! 

If you have any other questions, please let me know. I am always happy to help! 

    3 reacties

    Waqqas
    Super User
    Forum|alt.badge.img+15
    • WaqqasSuper User
    • Odido Superuser
    • August 30, 2023

    Hello @Kevin Lebon 

    After making a T-Mobile account you need to add your subscription via abonnement koppelen. Have you done that?

    Welkom op de Odido community!
    • Kevin Lebon
    • Auteur
    • heeft eerste post geplaatst
    • August 30, 2023

    Hi Yes I did, when I reach the point of giving the final code numbers, it says that an error occured and eventually never works.

     

    Nora van Odido
    Moderator
    Forum|alt.badge.img+8
    • Nora van Odido
    • Moderator | Internet + TV
    • August 30, 2023

    Hi @Kevin Lebon, I have taken a look for you and I see that you have made an account with us in the past, for a previous order. This account was still linked to the cancelled order in our system, which prevented you to see the correct information about your current subscription. I have deleted the old account entirely, you can now register for a new account with the same e-mail address on our website. When you link the account now, it will automatically connect to the current subscription and you will be able to see all the correct information! 

    If you have any other questions, please let me know. I am always happy to help! 

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