Hi @Denma, this is possible! We don't need additional information to terminate a subscription outside the annual contract. I can cancel the subscription for you with a one month term of notice. On which date do you want to cancel your subscription? Greetings, Ishana

Hi Ishana,

Thank you for your reply! If possible, I would like to terminate my subscription on 12/01/2024 and give my internet equipment back before the end of November.

Best Regards

Hi @Denma, that's no problem! I can see that the date of birth box is not correctly filled in. Could you please arrange this in your Community profile? With a complete verification, I will arrange this for you!

Hi Cheyenne,

I made the modification and added my birthdate. Once again thanks for the help!

Best Regards

Hi @Denma, thank you for changing this. I want to double check the date that you want to end the contract with us, just to be sure! Do you want to end the contract on 12 January or do you want to end it on 1 December? If you want to end the contract in December, the earliest date I can stop the contract will be on the 6th of December since you always have 1 month cancellation notice. Will you let me know the correct date? 

Hi Nora,

Yes I would like to terminate my subscription as a early as possible, so 6th of December please.

Thank you, Best Regards 

Hi @Denma, thank you for the clarification! I have immediately cancelled the subscription for you and the end date will be 6 December 2024. You will soon receive an e-mail from us confirming this and you will also receive an e-mail with instructions on how to return the hardware back to us. If you have any questions, you can always let me know. I want to wish you the best of luck with your move!