Dear Odido Community,
On June 26, I contacted Odido about my contract to request 2Gb internet. However, I realized I only needed 1Gb, so I called back on June 27 to downgrade the speed. I didn't want to lose my discount, and the support team assured me that I could make the change later, after my contract started.
I followed up one or two more times before July 1 to confirm and received the same reassurance. As a result, I didn't make any changes to keep the discount.
Yesterday, I called support again to request the downgrade, and they said someone would call me back. I didn't receive a call, so I called again today. This time, support informed me that changing my plan would result in losing my discount. I explained that I had requested the downgrade before my contract began and had received consistent guidance.
Any help is appreciated.
