Beantwoord

Cant return modem

  • 25 September 2023
  • 2 reacties
  • 58 Bekeken

Hi there,

 

I already moved out of the flat I had my T-mobile wifi in, and I recently received an email that stated that I need to return the modem. I cant do this as I’ve given the keys and don’t live in the Netherlands anymore. What can I do?

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Beste antwoord door Waqqas 25 September 2023, 19:41

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2 reacties

Reputatie 7
Badge +15

Hello @Cora Hovet 

Who has the modem now? Maybe you can ask them to return the modem?

Not returning the modem would mean that they'll charge you with €75.

Reputatie 7
Badge +16

Hi @Cora Hovet, welcome to the Odido Community! 🙋‍♂️

I understand items can sometimes be forgotten, but our hardware is on temporary loan. Please contact the new homeowner and have them send the modem back. If you can add a proof of shipment to this topic, I'll make sure the modem will be processed as having been returned. Thanks!

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