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Beantwoord

Cant return modem

  • 25 september 2023
  • 2 reacties
  • 107 Bekeken

Hi there,

 

I already moved out of the flat I had my T-mobile wifi in, and I recently received an email that stated that I need to return the modem. I cant do this as I’ve given the keys and don’t live in the Netherlands anymore. What can I do?

Beste antwoord door Waqqas

Hello @Cora Hovet 

Who has the modem now? Maybe you can ask them to return the modem?

Not returning the modem would mean that they'll charge you with €75.

Bekijk origineel

2 reacties

Waqqas
Super User
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  • Odido Superuser
  • 21498 reacties
  • Antwoord
  • 25 september 2023

Hello @Cora Hovet 

Who has the modem now? Maybe you can ask them to return the modem?

Not returning the modem would mean that they'll charge you with €75.


Jason van Odido
Moderator
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  • Community Manager
  • 10768 reacties
  • 26 september 2023

Hi @Cora Hovet, welcome to the Odido Community! 🙋‍♂️

I understand items can sometimes be forgotten, but our hardware is on temporary loan. Please contact the new homeowner and have them send the modem back. If you can add a proof of shipment to this topic, I'll make sure the modem will be processed as having been returned. Thanks!


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