Good day,
I have recently renewed my Internet and TV contract with Odido. I am still within 14 days cooling off period and I want to cancel it. From customer service I received different information that some says you cannot cancel and some says you can cancel.
Can please someone clarify this?
Thank you.
Beste antwoord door Tommie van Odido
Hi
You can use your 15-day cooling-off period, but if the renewal has already taken place, I can't cancel it. This is the case here. Your only option at this point is to cancel the contract. This can be completely free of charge as you are within the 15 days. I just can't reverse it for you.
Today my account charged for 224,29 Euros. Can you tell me when I can expect the return you already mentioned 260,01 and 25,72 as it was previously mentioned. 25,72 was already reported to me on 24th of February and this refund has not been transfered yet as well. Too long time.
+9Hey
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