@Simon Petr I’m glad to read that you reach out again to us through our community. Of course, I will gladly help you make the arrangements! 😊
The e-mail address you wrote to is no in service for these concerns, which is why you haven’t had a response yet. No worries, you can send the documents to me in a private message.
In order to cancel a subscription that's running within an annual contract, we need a proof of changing residence (proof of relocation). A proof of relocation is an official document. The following is eligible as a proof of moving: termination of rental contract from the landlord or a buyer's contract from an owner-occupied home. It can also be a lease or purchase agreement for the new address. Finally, we also accept proof of registration from the municipality (BRP).