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Canceled my internet subscription

  • 7 oktober 2024
  • 7 reacties
  • 27 Bekeken

  • is een nieuwe Poster
  • 3 reacties

Hi, I have canceled the internet subscription in my odido account. But I still got an invoice this month. Can you help me to check whether I successfully canceled it?

Uitgelichte reactie

7 oktober 2024

Hi @zz21, I have immediately looked into this for you and I do see that your subscription is still active with us. Did you receive any confirmation on the cancellation and can you please send that to me? Otherwise I can cancel your subscription immediately with a one month notice, that way your subscription will be cancelled on 7 november 2024. Will you let me know if I should go ahead with the cancellation? 

7 reacties

Nora van Odido
Moderator
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  • Moderator | Internet + TV
  • 1684 reacties
  • 7 oktober 2024

Hi @zz21, I have immediately looked into this for you and I do see that your subscription is still active with us. Did you receive any confirmation on the cancellation and can you please send that to me? Otherwise I can cancel your subscription immediately with a one month notice, that way your subscription will be cancelled on 7 november 2024. Will you let me know if I should go ahead with the cancellation? 


  • Auteur
  • is een nieuwe Poster
  • 3 reacties
  • 7 oktober 2024

Hi Nora, thanks so much. I did not recieve any message but I can not see my subscriptions in my odido account now. I thought it worked but it seems failed. Could you help me deal with this process please? Sorry for the typo in the first time.


Tommie van Odido
Moderator
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  • Moderator | Internet + TV
  • 14854 reacties
  • 7 oktober 2024

Hi @zz21, per what date do you want it cancelled? Maybe I can work some magic here so you won't have to pay another month. 


  • Auteur
  • is een nieuwe Poster
  • 3 reacties
  • 8 oktober 2024

Hi Tommie, it sounds great. I remember clearly that I canceled it on Sep 15th because after that I moved abroad. My landlord keep the modem now. I think you can give me an address and I can ask him help me to send back to odido. 


Tommie van Odido
Moderator
Forum|alt.badge.img+11
  • Moderator | Internet + TV
  • 14854 reacties
  • 8 oktober 2024

I cannot cancel it in the past, only in the future. I can cancel the contract as of 09-10, i.e. 1 day after entering @zz21

How to return the modem, read this topic: 

 


  • Auteur
  • is een nieuwe Poster
  • 3 reacties
  • 8 oktober 2024

Hi, please end the contract as of 09/10. I am going to work out about the return process. 


Tommie van Odido
Moderator
Forum|alt.badge.img+11
  • Moderator | Internet + TV
  • 14854 reacties
  • 8 oktober 2024

I have set it in motion @zz21, you should receive a message about this shortly! 


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