Cancelation of home internet subscription

here is what you need!

Ik ga verhuizen, wat nu? | Odido community

​@aokay I wish we could’ve moved with you, but I understand the circumstances. Of course, I’ll help you make the arrangements to cancel the subscription. 

In order to cancel a subscription that's running within an annual contract, we need a proof of changing residence (proof of relocation). A proof of relocation is an official document. The following is eligible as a proof of moving: termination of rental contract from the landlord or a buyer's contract from an owner-occupied home. It can also be a lease or purchase agreement for the new address. Finally, we also accept proof of registration from the municipality (BRP).

Can you please send us one of the above documents in a private message? You can use a WeTransfer link to do so. 

Can you also add the last 4 digits of your bank account number to your community profile? The verification will then be complete, so I can make the arrangements for you. Please let me know when you’re ready. I’m happy to assist! 

Hi ​@Teresa van Odido 

Unfortunately, Odido doesn't provide internet service at my new place. That’s why I’d like to cancel it. I sent you a private message with WeTransfer link. You can find my new home contract.

I also added the last digit my iban number to my profile.

Thanks for your help.

​@aokay Thank you for sending me the information. My sincere apologies for my late response. It is a bit busier than usual, but I’m happy to help you further! 

However, I did see that the WeTransfer link has expired. Would you mind sending this again to me in a private message? Thank you so much in advance!