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cancel subscription date change and return equipment

  • 31 januari 2025
  • 5 reacties
  • 57 Bekeken

I cancelled my subscription, last day is 28th Feb 2025. Actually it was a mistake. I will be leaving the Netherlands on 27th Feb 2025 afternoon. Can I change the date of cancellation to 26th Feb 2025? Also, do I need to return the router? If yes how May I do so? If I need to return, I hope I can get the information as soon as possible. 

Uitgelichte reactie

2 februari 2025

Hi ​@loojoshern88, it has been adjusted! All information about returning your equipment will be sent to you by email as soon as possible. Feel free to leave a comment if you have any questions or if something is unclear. For now, I wish you a nice day and good luck with the move! πŸ˜Š Greetings, Ishana

5 reacties

Waqqas
Super User
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  • Odido Superuser
  • 21729 reacties
  • 31 januari 2025

Hello ​@loojoshern88 

All providers have a 1 month cancellation period so it cannot be cancelled earlier.

If you have a Draytek, Huawei or Zyxel-T50 router than you don't have to return it. All other routers must be returned. Since you are going abroad 1 day earlier you can pack the router and add a note with your klantnummer etc. at a DHL point tell them that the parcel needs to go to Odido Retouren.


  • Auteur
  • is een Master Poster
  • 13 reacties
  • 31 januari 2025

I raised the cancellation request and got the approval on 21st January 2025, so it’s still more than 1 month from 26th Feb 2025. Is it possible to change the date of cancellation now?


Demi van Odido
Moderator
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  • Oud-Moderator | Internet + TV
  • 1995 reacties
  • 1 februari 2025

Hi ​@loojoshern88, no worries! It's possible for us to change the cancellation date. Can you please share your zip code, house number, date of birth and the last 4 digits of your bank account number in your community profile? With that info I can see your subscription and change the date for you. Thanks. You can let us know in this topic if you have filled in the details! πŸ˜Š


  • Auteur
  • is een Master Poster
  • 13 reacties
  • 1 februari 2025

zip code, house number, date of birth and the last 4 digits of my bank account number are updated in my profile as you requested


Ishana van Odido
Moderator
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  • Moderator | Internet + TV
  • 2420 reacties
  • 2 februari 2025

Hi ​@loojoshern88, it has been adjusted! All information about returning your equipment will be sent to you by email as soon as possible. Feel free to leave a comment if you have any questions or if something is unclear. For now, I wish you a nice day and good luck with the move! πŸ˜Š Greetings, Ishana


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