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Cancel Subscription

  • 29 januari 2025
  • 1 reactie
  • 21 Bekeken

Hello! I moved out of the Netherlands and I would like to cancel my mobile subscription. I know there is a fee for it but i cannot find it. Thanks in advance!

Uitgelichte reactie

30 januari 2025

Welcome to our community! ​@Roxana Timboiu 

Good that you’ve found our community. I’m happy to make the arrangements for you. 

In order to cancel a subscription that's running within an annual contract, we need a proof of changing residence (proof of relocation). A proof of relocation is an official document. The following is eligible as a proof of moving: termination of rental contract from the landlord or a buyer's contract from an owner-occupied home. It can also be a lease or purchase agreement for the new address. Finally, we also accept proof of registration from the municipality (BRP).

Can you please send me one of the above documents in a private message? You can use a WeTransfer link for this. Thank you in advance! 

 

 

1 reactie

Teresa van Odido
Moderator
Forum|alt.badge.img+5
  • Moderator | Internet + TV
  • 4414 reacties
  • 30 januari 2025

Welcome to our community! ​@Roxana Timboiu 

Good that you’ve found our community. I’m happy to make the arrangements for you. 

In order to cancel a subscription that's running within an annual contract, we need a proof of changing residence (proof of relocation). A proof of relocation is an official document. The following is eligible as a proof of moving: termination of rental contract from the landlord or a buyer's contract from an owner-occupied home. It can also be a lease or purchase agreement for the new address. Finally, we also accept proof of registration from the municipality (BRP).

Can you please send me one of the above documents in a private message? You can use a WeTransfer link for this. Thank you in advance! 

 

 


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