Cancel subscription

Hi Pharwin,

Thank you for the message. I have put my customer number on my profile. It would be great if you can look into canceling my subscription! Let me know if you need anything else.

Kind regards,

Jacob 

Hi @Jacobgutz, thanks for sharing your customber number! 

I see that your contract still runs through 28-5-2024. If you want to cancel it, you need to buy out the subscription. You will then pay 50% of the monthly costs for the remaining months and the device credit you currently have outstanding. Please note that you always have one month's notice. 

Would you like me to make a calculation for you? Shall I mention it here or would you prefer in a private message? If you prefer it private, feel free to send me a message! 

Kind regards, 
Pharwin 

Hi! Sorry to get into this conversation but I was considering taking a new Odido contract but I might leave before one year. Don't you have an exception that does not charge any fine or fee if the reason to cancel is moving to another address within NL or overseas? Thanks if you can clarify it!

Hi ​@fdamaral, nice to read that you're thinking about taking a new contract with us! If you order a new contract or do a renewal, there are no exceptions for cancelling a contract early without a cancellation fee. I saw that your current subscription is already outside of your contract. If you're happy with your current subscription, you can simply keep it, because you can cancel it monthly, in case you're moving abroad within a year. You can always change your (bellen, sms or data) bundles as well via Mijn Odido. is there anything in specific that you're looking for in a new contract? Please also fill in your full name, 06-number, date of birth, zip code + house number and the last 4 digits of your IBAN in your profile. I'm happy to look into the possibilities with you! 😄

Ps. If you have any other questions (in the future), please start a new topic via this link. This way we will keep a clear overview of all questions.

Hi. I am thinking about fiber. Personal or zakelijk. 

I am not going to change my mobile to a new contract but if I did it would work in the entire EU, hopefully, so I could use it in Portugal without any extra fee. 

If I move I might need or want to cancel a potential fiber contract, though. I also can't find how to calculate the cancelation costs if I just dislike the service and choose to get something else. 

I see posts here saying that showing proof of moving out from the current location or proof of moving in a new one is enough to waive those fees, other topics give different information. Which is right? Same rules between personal and zakelijk? I don't know if I will move to Portugal and I am a ZZP. I could consider taking a new one year fiber but not if I lose a lot of money in case I move out in a few months 😢

Thanks for the help 🙏🏻

Hello ​@fdamaral My colleague ​@Tommie van Odido can give you more clarity on this. Can you look and provide more information for ​@fdamaral? Thanks! 

I'm happy to check with you, but these days our cancellations are handled by telephone customer services ​@fdamaral! Do you currently have a Business Internet subscription? If so, you'll need to call Business Customer Services on 0800 - 7112. If you have a residential subscription, you can call them on 0800 - 0092. They should be able to help you! If you still have any questions, feel free to ask.

Hi Guys,  I am in the same situation. Move to South America in July.  Could you help me with canceling my contacts?🙂

Hey ​@Rafo25, welcome to our Community!

I would have been happy to help you, but we are no longer allowed to cancel subscriptions. This is now all done through our telephone customer service. You can call them on: 0800 - 0092 and they will be able to help you. Good luck with your move! 

Hi Tommie, understood.  I will proceed on the phone then.  Thank you for your reaction.