Hello, I am leaving the Netherlands and would like to cancel my mobile contract. However I cannot find the option to do this on the mijnodido website. How can I cancel the contract?
Thanks!
Jacob
Hello, I am leaving the Netherlands and would like to cancel my mobile contract. However I cannot find the option to do this on the mijnodido website. How can I cancel the contract?
Thanks!
Jacob
Hello, I am leaving the Netherlands and would like to cancel my mobile contract. However I cannot find the option to do this on the mijnodido website. How can I cancel the contract?
Thanks!
Jacob
Hi Jacob,
What a shame that you are leaving us, but of course very understandable that you no longer need the subscription, since you are leaving for abroad!
No worries, I'll be happy to give you more clarity! Is your subscription already out of contract? Then you can easily cancel the subscription through your My Odido account: https://www.odido.nl/my/abonnement-opzeggen. Please note that you always have one month's notice with us.
If you would like me to look into your account or take care of it for you, please enter your customer number in your profile or send me a private message with your phone number, zip code + house number, date of birth and the last 4 digits of your bank account number for verification. Then I can check with you!
Kind regards,
Pharwin
Hello, I am leaving the Netherlands and would like to cancel my mobile contract. However I cannot find the option to do this on the mijnodido website. How can I cancel the contract?
Thanks!
Jacob
Hi Jacob,
What a shame that you are leaving us, but of course very understandable that you no longer need the subscription, since you are leaving for abroad!
No worries, I'll be happy to give you more clarity! Is your subscription already out of contract? Then you can easily cancel the subscription through your My Odido account: https://www.odido.nl/my/abonnement-opzeggen. Please note that you always have one month's notice with us.
If you would like me to look into your account or take care of it for you, please enter your customer number in your profile or send me a private message with your phone number, zip code + house number, date of birth and the last 4 digits of your bank account number for verification. Then I can check with you!
Kind regards,
Pharwin
Hi Pharwin,
Thank you for the message. I have put my customer number on my profile. It would be great if you can look into canceling my subscription! Let me know if you need anything else.
Kind regards,
Jacob
Hello, I am leaving the Netherlands and would like to cancel my mobile contract. However I cannot find the option to do this on the mijnodido website. How can I cancel the contract?
Thanks!
Jacob
Hi Jacob,
What a shame that you are leaving us, but of course very understandable that you no longer need the subscription, since you are leaving for abroad!
No worries, I'll be happy to give you more clarity! Is your subscription already out of contract? Then you can easily cancel the subscription through your My Odido account: https://www.odido.nl/my/abonnement-opzeggen. Please note that you always have one month's notice with us.
If you would like me to look into your account or take care of it for you, please enter your customer number in your profile or send me a private message with your phone number, zip code + house number, date of birth and the last 4 digits of your bank account number for verification. Then I can check with you!
Kind regards,
Pharwin
Hi Pharwin,
Thank you for the message. I have put my customer number on my profile. It would be great if you can look into canceling my subscription! Let me know if you need anything else.
Kind regards,
Jacob
Hi
I see that your contract still runs through 28-5-2024. If you want to cancel it, you need to buy out the subscription. You will then pay 50% of the monthly costs for the remaining months and the device credit you currently have outstanding. Please note that you always have one month's notice.
Would you like me to make a calculation for you? Shall I mention it here or would you prefer in a private message? If you prefer it private, feel free to send me a message!
Kind regards,
Pharwin
Hi! Sorry to get into this conversation but I was considering taking a new Odido contract but I might leave before one year. Don't you have an exception that does not charge any fine or fee if the reason to cancel is moving to another address within NL or overseas? Thanks if you can clarify it!
Hi
Ps. If you have any other questions (in the future), please start a new topic via this link. This way we will keep a clear overview of all questions.
Hi. I am thinking about fiber. Personal or zakelijk.
I am not going to change my mobile to a new contract but if I did it would work in the entire EU, hopefully, so I could use it in Portugal without any extra fee.
If I move I might need or want to cancel a potential fiber contract, though. I also can't find how to calculate the cancelation costs if I just dislike the service and choose to get something else.
I see posts here saying that showing proof of moving out from the current location or proof of moving in a new one is enough to waive those fees, other topics give different information. Which is right? Same rules between personal and zakelijk? I don't know if I will move to Portugal and I am a ZZP. I could consider taking a new one year fiber but not if I lose a lot of money in case I move out in a few months
Thanks for the help
Hello
I'm happy to check with you, but these days our cancellations are handled by telephone customer services
Hi Guys, I am in the same situation. Move to South America in July. Could you help me with canceling my contacts?
Hey
I would have been happy to help you, but we are no longer allowed to cancel subscriptions. This is now all done through our telephone customer service. You can call them on: 0800 - 0092 and they will be able to help you. Good luck with your move!
Hi Tommie, understood. I will proceed on the phone then. Thank you for your reaction.
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