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Beantwoord

bills are doubled

My abonment is 45 euros a month and now Odido charges me 90 euros a month, last month I got a bill refund because they overcharged but didnt fix the problem because this month its 90 euros again.

I cant call the dutch number because i am not in the netherlands myself and there is noone available to chat, so instead of getting customer service i ask my private billing questions in this public forum hoping that anyone working for odido can have a look at my account and fix whatever went wrong.

 

Beste antwoord door Waqqas

Hello ​@customerservicewhereareyou 

Fill in all the privé velden in your community profile so a moderator can check this for you.

Bekijk origineel

9 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • Antwoord
  • July 26, 2025

Hello ​@customerservicewhereareyou 

Fill in all the privé velden in your community profile so a moderator can check this for you.

Welkom op de Odido community!

Added the privé infos

Cheyenne van Odido
Moderator
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Hi ​@customerservicewhereareyou, thank you! Could you please check the details in your Community profile again? As I can't find any subscription with matching details, I am guessing you maybe made a typo in the address. Thanks in advance and please inform this topic when the right details are present!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base

Hello, my full name and adress are in my profile, and my IBAN, email and telephone, what more do you want from me? My adress is correct just like everything else in my profile. I started an abonment with T mobil for 37 euros a month, by now I am at 45 euros a month for the same thing with Odido AND WITH 0,0 CUSTOMER SUPPORT.

 

STOP CHARGING ME 90 EUROS INSTEAD OF 45 !!!!!!!!!

Why is there no real customer service that has access to my Odido profile? Why do I talk about my privat information in a public online forum??? 

If you dont fix this I will switch companies, worst fucking service ever.
 

Mod edit: delete of post, personal details shared publicly.

How bad can a custome support be that you have to publish your private bills online to get ANY help

Cheyenne van Odido
Moderator
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Hi ​@customerservicewhereareyou, please know I want to help. The details in your Community profile are not correct. Can you please check the address and fill in the right details? Only then I will be able to assist you. Thanks and let me know in this topic when it is correct!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base

I changed my housenumber , can you finally see whats up?

Teresa van Odido
Moderator
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​@customerservicewhereareyou Thank you for providing me with the right details! Again, my sincere apologies for this experience. I'll get to work straight away to resolve this! 

I've immediately refunded the amount you paid too much. You'll receive an e-mail confirmation about this. This amount will be settled with the next bill. 

I've also delved a little deeper into what seems reccurring issue. I don't know how, but for some reason you were being billed both the 100 Mbit/s as well as the 1Gbit/s internet package. Together with the help of our Back Office we've managed to set this straight on our end. I can assure you that this won't happen again. 

Please let me know if you have any questions, or if there is anything else I can do to assist. I'm always around to help! 

Sinds 1-7-2026 ben ik geen moderator meer op de community -Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base

Thank you very much for resolving the issue.

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