I want to report a serious issue I had with my recent experience with Odido.
About a week ago, I contacted customer service to cancel my SIM cards (mine and my sister’s). I clearly explained my situation: I will be leaving the country , but I still needed my number active until the end of this month, since my contract only ends next month. I also clearly said that I was willing to pay for the remaining period.
During the call, I was asked several questions and even informed that I could avoid payment if I provided proof of leaving the country. I clearly refused this and repeated that I preferred to pay and keep my service active until the end of the month.
I was then transferred to another employee, who went through everything again with me and confirmed that everything was in order. I was told I would receive a confirmation email, but I never received anything.
Today, my number was suddenly cancelled without my consent and without any prior warning.
I contacted customer service again, but I was told that nothing could be done. No one took responsibility and no solution was offered.
I find this extremely disappointing because I clearly communicated my request multiple times and received confirmation during the call, yet it was not respected. The lack of responsibility and internal communication is very concerning.
I would appreciate a clear explanation of what happened and a fast resolution.
