Subscription cancellation

Hi, this is Afshan here I had cancelled my subscription on April 7, 2026. But on i still got the invoice of €81.65 on May 4,2026 which was directly debited from my account since auto payment was on so i don’t understand why that happened…

Another thing i was told my account/subscription will be closed on may 7 but i can still see its active. Can you please confirm that for me.

p.s I have called from abroad on your international number (+31624001200) yet there aint any response. Please look into this and resolve my issue as i have called and chat with your bot but nothing is resolving my issue

Good morning ​@AfshanK, thanks for your choosing us while you were in the Netherlands. I completely understand that you have questions about the invoice and your subscription after you've cancelled it. I'm happy to explain. You always have a 1 month notice period. If you cancelled your subscription on April 7, your subscription should stop on May 7. The invoice could be for this last month notice period or a final invoice if you also got a phone with your subscription that needed to be paid still.

I'll gladly check the invoice and the status of your subscription. I've sent you a private message to verify your details. Please answer my questions via private message and then I will look into your account and I will clarify everything for you! 😊

Hi ​@AfshanK, thanks for your private message with the information. I've looked into your account and I see that the previous cancellations of your subscription were cancelled. I'm not sure what the reason of the cancellations were. I do see a new cancellation request from the 14th of May, and I also see a case (82412558) that my colleagues from Telesales will pick up. If I could, I would cancel your subscription right away, but only my colleagues from Telesales can do this for you. Please wait for them to answer your e-mail and they will complete your request.

I haven’t received the mail yet, can u please check how long will it take for your colleague to contact me

Good morning ​@AfshanK, I think your reply in this topic came a little bit before my colleagues e-mailed you. Did you receive the e-mail? I see that they're asking you to call us about your specific question:

Thank you for reaching out via our online contact form. Unfortunately, we are unable to answer your specific question via email.
Could you please give us a call? You can reach us at 0800-0092 (31624001200 from abroad). Please check https://www.odido.nl/service-contact for our opening hours and other ways to get in touch.

Please reach out again and I'm sure my colleagues will help you solve this!