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Hello. I would like to quit the subscription of odido, because I no longer live in the Netherlands. 

I tried to do it by myself, but it was not easy because I have to receive the SMS to log into account.

Could you please help me to cancel it?

 

 

Beste antwoord door Pharwin van Odido

Hello ​@hihihi00, very understandable that you want to cancel your subscription because you are abroad. I will be happy to help you with this! May the number expire or do you want to convert the subscription to a PrePaid connection? Is your subscription already out of contract? Then the earliest I can cancel it for you is 24/01/25 due to a month's notice. If you are still in contract, you have to buy off the subscription. You then pay 50% of the monthly costs for the remaining months and the device credit you still have open (if you have one). Also take into account one month's notice. 

Could you please enter your full name, phone number, zip code + house number, date of birth and the last 4 digits of your bank account number in your profile? Then I can check with you! I will only need an additional verification after that to make sure you are the right person. For this, I will send a verification code to your number by text message. Once you can share the correct code, I can process the cancellation for you!

Looking forward to your response!

Hello ​@hihihi00, I saw that you already had another topic about this question, I had also responded there. 

You should not create multiple threads about the same question or respond in multiple threads about the same problem. This is also stated in our house rules. This way it stays clear for us. I saw that you shared your information in this topic. Your message was automatically marked as spam because your private data was public. I have listed them in your profile for now, so that it is only visible to us. I will close this topic and would be happy to talk to you further in the other topic! 

 

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