Hi,
I still received an invoice after I cancelled my subscription.
I cannot log in to the account to see it. I moved to another country.
I got an email notifying me that my subscription ended on 28/04/2025. But today I still receive an invoice.
Still receiving invoice after cancelled my subscription
Hi Thang Le, welcome to our community. I hope you’re having a great time in your new country! Please add your full name, 06-number, date of birth, zip code + house number and the last 4 digits of your IBAN to your profile. Zip code, house number and the IBAN that you used here in the Netherlands. I’m happy to look into your account and the reason that you’re still receiving invoices. Please let me know when you’ve added the information to your profile! 😊
+9Hi Thang Le, welcome to our community. I hope you’re having a great time in your new country! Please add your full name, 06-number, date of birth, zip code + house number and the last 4 digits of your IBAN to your profile. Zip code, house number and the IBAN that you used here in the Netherlands. I’m happy to look into your account and the reason that you’re still receiving invoices. Please let me know when you’ve added the information to your profile! 😊
+9Hi Thang Le, thank you for completing your profile and for sending me the invoice number. I’ve looked into it and it seems like our system didn’t fully process your cancellation correctly. It seems like it’s been cancelled on the 28th of March, without the 1 month notice period. And the invoice is for the cancellation fee (schadevergoeding). But you shouldn’t have received this. I’ve credited the amount of € 9.86. So, you won’t have to worry about that anymore. I also sent a confirmation e-mail. Please let me know if you’ve received it! 😊
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