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Beantwoord

Samen Unlimited validity after Unlimited Basis cancellation

I renewed my Unlimited Basis subscription with a new one without unlimited data yesterday. But I still have one Samen Unlimited subscription. What will happen for this Samen Unlimited subscription after the change? Can I still have the same bundle as before? If not possible, could I cancel this recent extension and go back to the previous subscription?

Beste antwoord door Pharwin van Odido

Hi ​@Jerry0609 Thank you for sending your private message. However, please do not send us private messages unless I have asked you to do so. It's not that I not want to help you, but we want to keep all information in the topic as much as possible so that others can also respond/help or read the solution. That is why I asked you to post the information in your profile. This way, it remains protected and only visible to us. For now, I have posted the information in your profile.

I checked immediately and I see that you have indeed renewed your subscription, nice! However, it will only start once your current subscription has expired. Your current subscription runs until 9-9-2025. Your new subscription will start on 10-09-2025. I see that you have chosen 20 GB + 120 min/SMS. The Samen Unlimited profile will then expire. The other subscription that is currently listed as Samen Unlimited under your subscription will automatically be converted to an Unlimited Start subscription.

If you have any other questions, feel free to ask. The community is here for you!

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    3 reacties

    Pharwin van Odido
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    Hi ​@Jerry0609, we're delighted that you've renewed your subscription with us! Good to know: you can always renew your subscription with us four months before the end of your contract. Your new subscription will start as soon as your current subscription expires. Has your old subscription already expired?

    Could you please provide your full name, phone number, postal code + house number, date of birth, and the last 4 numbers of the bank account number we have on file in your profile and let me know when you have done so? Then I can take a look right away! 

    Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
    • Jerry0609
    • Auteur
    • heeft eerste post geplaatst
    • July 22, 2025

    Hi ​@Jerry0609, we're delighted that you've renewed your subscription with us! Good to know: you can always renew your subscription with us four months before the end of your contract. Your new subscription will start as soon as your current subscription expires. Has your old subscription already expired?

    Could you please provide your full name, phone number, postal code + house number, date of birth, and the last 4 numbers of the bank account number we have on file in your profile and let me know when you have done so? Then I can take a look right away! 

    Hi Pharwin,

    I have sent my information via private message.

    Pharwin van Odido
    Forum|alt.badge.img+9

    Hi ​@Jerry0609 Thank you for sending your private message. However, please do not send us private messages unless I have asked you to do so. It's not that I not want to help you, but we want to keep all information in the topic as much as possible so that others can also respond/help or read the solution. That is why I asked you to post the information in your profile. This way, it remains protected and only visible to us. For now, I have posted the information in your profile.

    I checked immediately and I see that you have indeed renewed your subscription, nice! However, it will only start once your current subscription has expired. Your current subscription runs until 9-9-2025. Your new subscription will start on 10-09-2025. I see that you have chosen 20 GB + 120 min/SMS. The Samen Unlimited profile will then expire. The other subscription that is currently listed as Samen Unlimited under your subscription will automatically be converted to an Unlimited Start subscription.

    If you have any other questions, feel free to ask. The community is here for you!

    Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
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