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Request early cancellation due to job loss (returning to Japan)

  • October 16, 2026
  • 2 reacties
  • 17 Bekeken

Hello Odido team,

I need to process an early cancellation for my mobile subscription as I am returning to Japan urgently due to an unexpected company layoff. I have proof of termination available to submit.

I cannot handle this over the phone due to language barriers, and the chatbot keeps looping to telephone support. 

Could a moderator please send me a private message so I can share my details securely and discuss waiving the early cancellation fee?

Thank you!
 

    2 reacties

    eric
    Super User
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    • ericSuper User
    • Odido Superuser
    • October 16, 2026

    hi ​@arisa82 ,

    An early cancallation is always with a payment of the remaining months. To avoid that Odido also sells subscriptions which you can cancell per month. 

    Unfortunatly, on this forum the modeators can not handle on cancellation requests.

    On the phone, 0800-7123, most customer operations people speak english, if not, call again.

    Welkom bij de klant-helpt-klant Community van Odido.
    • arisa82
    • Auteur
    • is een Top Poster
    • October 16, 2026

    Hi @eric , 

    Thank you for your reply. 
    Could you please delete or close this topic? 

    Thank you!
     

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