Skip to main content
Beantwoord

Renewed contract has a different price than what I agreed

  • sep. 29, 2024 8:13 a.m. UTC
  • 3 reacties
  • 73 Bekeken

I got an email from Odido that I can renew my sim only contract from now on. I chose a plan, and the agreed monthly cost was 11.50 euros (14 euros minus the customer discount 2,5 euros = 11,50 ) but when I go to Mijn Odido and check the “New” contract section, it shows the monthly cost for my new contract would be 14 euros (and not 11,50). 
Is there an error from Odido side? Why does it show the wrong number as this is not what I agreed to? 

Beste antwoord door Waqqas

Hello @sarooleh 

Your renewal has not yet started? Íf you have 2 or more Odido subscription registered at your address than the €2,50 discount will be applied automatically once your renewal starts.

Bekijk origineel

3 reacties

Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • Antwoord
  • sep. 29, 2024 8:59 a.m. UTC

Hello @sarooleh 

Your renewal has not yet started? Íf you have 2 or more Odido subscription registered at your address than the €2,50 discount will be applied automatically once your renewal starts.


  • Auteur
  • is een nieuwe Poster
  • sep. 29, 2024 9:05 a.m. UTC

Okay that explains it! this was not clear in mijn odido … thanks for clarifying it. 


Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • sep. 29, 2024 9:10 a.m. UTC

@sarooleh 

Klantvoordeel is not part of your contract.