Hi
When I checked my renewal options it showed I have a discount, that’s why I decided to renew. Now that I can see the renewal contract when I log in the discount is not there anymore. What can I do? I don’t have a second subscription and didn’t have it as well at the time of renewal.
If there’s no discount after all I think I should be allowed to cancel my renewal. Please check for me, thanks
Beste antwoord door Waqqas
Hello
What kind of discount was displayed? Klantvoordeel? Klantvoordeel applies when you have 2 or more Odido subscriptions registered on your address.
When you are placing an order there is an option where they ask you if you have another subscription at your address or not.
+15Hello
What kind of discount was displayed? Klantvoordeel? Klantvoordeel applies when you have 2 or more Odido subscriptions registered on your address.
When you are placing an order there is an option where they ask you if you have another subscription at your address or not.
Hi, yes it’s the klantvoordeel and I’m sure I checked no. I thought I got it because it’s a renewal but apparently it’s not the case. Can I request a cancellation of my renewal please? The renewal isn’t effective until May. To be frank this is really disappointing, I was basically tricked into renewing early because I thought there’s a discount.
+15
You can cancel the renewal within 14 days, please call the customer support on telephone number 0800 0092 for this.
You can cancel the renewal within 14 days, please call the customer support on telephone number 0800 0092 for this.
Well then first make the line work. I’ve been calling and waiting and three times by now the line just doesn’t get picked up at all.
Odido admin, can you help please? I’m sure you know how to see my account and contact me. I’ve been trying to call Odido many times by now and EVERY TIME the line doesn’t get picked up, keeps repeating “all of our employees are still busy at the moment” FOR HOURS.
This is really unacceptable.
+15
Die to recent events moderators here can only answer general questions. For this please call the customer support, try 0800 7123 or send a private message on Instagram, Facebook or X.
Die to recent events moderators here can only answer general questions. For this please call the customer support, try 0800 7123 or send a private message on Instagram, Facebook or X.
Are you Odido admin? Why are you trying to make it sound like I haven’t tried?
Last night I called the 7123 one 3 times, never got through, wasted an hour.
this morning I tried again and also the 0092 one as you gently suggested, waster 45 mins
now I’m still on the line on the 7123 one and no one is picking it up
Hi Odido admins, I still have not come through via your phone lines, I think it’s just deliberately not picked up.
Because of this, I have decided to switch to another provider. We will see how it goes. I am well within my 14 days of cool down period.
In case this gets seen by the Odido admins, I want to say that the worst you can do is pretending you are not available and refusing to answer the phone. Oh and by the way, I wanted to try differently and chose another option on the line about “renewing my subscription” and immediately a Sales picked it up. So, not so busy huh?
+9Good morning Aptang, nice to see that you're staying with us with your renewal. What
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