I canceled my subscription now my sim doesn’t have network, i need otp but I don’t know how to activate this no again please help
Reactivate canceled subscription sim
Good morning Harry, welcome to our community! I completely understand that you need a network at all times, and I'm happy to help you with this. Did you cancel your subscription before ordering a new subscription elsewhere? Please add your full name, zip code, house number and the last 4 digits of your IBAN to your profile. Could you also give me more information?
Is it about the 06-number **79? I see that this subscription has been disconnected since the 15th of May. Do you want to reconnect this subscription? Because I also see another subscription on your name. Please let me know, and I will get to work for you! 😄
+9Good morning Harry, welcome to our community! I completely understand that you need a network at all times, and I'm happy to help you with this. Did you cancel your subscription before ordering a new subscription elsewhere? Please add your full name, zip code, house number and the last 4 digits of your IBAN to your profile. Could you also give me more information?
Is it about the 06-number **79? I see that this subscription has been disconnected since the 15th of May. Do you want to reconnect this subscription? Because I also see another subscription on your name. Please let me know, and I will get to work for you! 😄
+9Hi Harry, thank you for clarifying. I'm still missing your last name, zip code and house number. Please click here > Bewerk profiel > fill in the requested information > click on 'Sla wijzigingen op’. Please let me know once you've done this!
+14- Odido Superuser
hi
You say that you cancelled the subscription and that your sim now stopped working. That sounds like a normal behaviour when you do not want the subscription anymore?
+14- Odido Superuser
Hi
Should you still have an active subscription? This is a customer helps customer forum. Direct customer care is only by phone on 0800-0092.
+14- Odido Superuser
Hi
This is a customer helps customer forum with general information. I am also an Odido customer.
Direct customer care is only avaliable by phone. They can be called from abroad on +31-624001200. On saterday they are open from 09:00 till 17:30. Alternatieve is that you wait for an Odido moderator. It can take up till 48 hours before they look into this topic. Make sure you have filled in all your customer information in your forum profile, including the last 4 digits of the bankaccount you paid the invoices with. This profile can only be seen by Odido moderators.
+9Good morning Harry, I hope you had a good weekend. Thank you for completing your profile. I'm about to reconnect your subscription. There are 2 more things you need to know before I do this:
- The costs to reconnect you are € 25,43. You will find these costs on your next invoice.
- If you want to cancel in the future, you will have again a 1 month notice period
Do you agree to these terms? If yes, I can reconnect you right away. Please also note that you are not in the Netherlands while reconnecting you. Normally you must be connected to our Odido network in the Netherlands for a (re)connection to go smoothly. I expect everything to work, but I can't guarantee it. Please let me know to reconnect you and I will do this immediately! 😄
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